Hi Everyone,
I hope you're all doing well!
I'm excited to share that we're in the process of launching a new Super User program for our B2B SaaS community here at [Your Company Name]. We're eager to recognize and reward our most engaged members, and I'm reaching out to this amazing Vanilla Success Community for some tips and best practices.
If you've successfully implemented a Super User program, I'd love to hear about your experiences. Specifically, I'm interested in:
- Criteria for Selection: How did you identify and select your Super Users? What metrics or behaviors were most indicative of a potential Super User?
- Rewards and Recognition: What types of rewards and recognition have you found to be most motivating for your Super Users? Any creative ideas that worked particularly well?
- Sustaining Engagement: How do you keep your Super Users engaged and active over the long term? Any tips for maintaining momentum and avoiding burnout?
- Community Impact: What positive impacts did you see on your community after launching your Super User program? Were there any unexpected challenges?
- Tools and Resources: Are there any specific tools or resources you used within Vanilla to manage and support your Super User program effectively?
I'm looking forward to hearing your insights and any success stories you'd like to share. Thank you in advance for your help!
Best regards,
Charlotte